Cancellation & Refund Policy

Last updated: October 1, 2026

This is the long-form version of the Payment & Refund Policy and Cancellation Policy referenced from our Terms of Use.

1. Scope

This policy covers deposits and payments made for inspection and estimate visits, standard vinyl liner replacements, and premium textured renovation packages booked through Rivermark Pools. We take no payment for the inspection visit itself unless otherwise agreed.

2. Refund eligibility

If you cancel before any liner material has been ordered or work has begun, any deposit paid is refundable in full. Once liner material has been cut or ordered to your pool's measurements, that portion of the deposit covering materials becomes non-refundable, since the material is specific to your pool and cannot be resold. Labour charges for work not yet performed remain refundable.

3. How to request a refund

Email [email protected] or call +1 289-479-5522 with your name, project address and the date payment was made. We will confirm what portion, if any, is refundable based on the project stage.

4. Processing time

Approved refunds are issued to the original payment method within 5–10 business days of approval.

5. Non-refundable items

Custom-cut liner material already fabricated to your pool's dimensions, and labour already completed on site (such as a drain, prep or partial installation), are non-refundable.

6. How to cancel

Cancel or reschedule by emailing [email protected] or calling +1 289-479-5522 during our working hours, Monday – Friday, 08:00–17:00 Eastern Time.

7. Cancellation windows

Cancelling more than 3 business days before a scheduled installation carries no fee beyond any non-refundable material cost already incurred. Cancelling within 3 business days of the scheduled date may incur a reasonable fee to cover crew scheduling, in addition to any material cost already committed.

8. Rescheduling

Rescheduling to a new date is available at no charge where notice allows it, and is generally preferable to a full cancellation if your plans simply need to shift.

9. Cancellations by Rivermark Pools

If we need to cancel a scheduled visit due to weather, illness or capacity, we will offer the next available date or a full refund of any payment made for that visit, at your choice.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows the most recent revision.

11. Contact

Niagara Pool Liners LTD. · 9 Rice Avenue, St. Catharines, ON L2M 2Y2 · [email protected] · +1 289-479-5522